IBM Tivoli Netcool Software for Service Providers

Netcool strengthens the Tivoli portfolio to help enterprises, service providers, and government agencies manage the critical services they deliver to customers and end users across complex technology infrastructures. By joining the Tivoli leadership and experience managing data center environments with those of Netcool in the network operations center, IBM enables customers to benefit from fully integrated management software that shares event and performance management, visualization and automated workflow capabilities across the enterprise.

The customers that use the combined Netcool and Tivoli portfolios take a more comprehensive approach to aligning IT operations and processes with their organizations' business needs. The combined Netcool and Tivoli portfolio will help users manage any data related to infrastructure elements such as networks, systems, security devices, storage components and applications to gain full visibility into the health and performance of infrastructure-dependent services.

IBM Tivoli Netcool/OMNIbus

IBM Tivoli Netcool/OMNIbus delivers real-time, centralized monitoring of complex networks and IT domains. It offers around-the-clock management and automation to help you deliver continuous uptime of business services and applications, improve costs and optimize efficiency.

Couples scalability that exceeds millions of events per day with a flexible architecture to deliver robust event management that supports environments of any size, up to the world's largest, most complex environments
Can be deployed in a distributed, parallel or hierarchical fashion
Detects faults, processes them in Netcool/ObjectServerT (a high-speed, in-memory database that collects events from across the infrastructure in real time), eliminates duplicate events and filters events through an advanced problem-escalation engine
Supports a vast array of network devices, Internet protocols, systems, business applications and security devices
Enables your staff to hone in on the most critical problems and even automate the isolation and resolution of those problems
Offers breadth of coverage, rapid deployment, ease of use, and exceptional performance

IBM Tivoli Netcool/Impact

IBM Tivoli Netcool/Impact provides a common platform for data access that circumvents organizational boundaries. Armed with data from virtually any source, you can correlate, calculate, enrich, deliver, notify, escalate, visualize and perform a wide range of automated actions.

Automatically correlate and prioritize event response according to business impact.
Maximize productivity with a common platform for universal access to real-time data, events and changes.
Improve time-to-resolution through real-time monitoring and analysis of business events.
Protect existing data stores by virtualizing access to distributed information.
Deliver actionable information in user-specific, Web-based views.
Optimize customer experience by effectively tracking business and operational performance indicators.
Automate workflow and maximize operator efficiency and productivity.

IBM Tivoli Netcool/Webtop

Tivoli Netcool/Webtop delivers graphical maps, tables and event lists to the remote operator via HTML and Java. It enables users to manage Netcool alerts with the Netcool/Webtop's flexible interface and advanced management capabilities.

Extends Netcool/OMNIbus capabilities by adding a new set of graphical views as well as flexible management and administrative functions.
Provides a Web-enabled interface that enables monitoring and viewing of high volumes of management data from Netcool/OMNIbus
Gives operations staff and executives "anytime, anywhere" access to service status and actionable information.
Can be accessed from any Java-enabled Web browser

For more information, please visit: http://www-306.ibm.com/software/tivoli/solutions/service-provider/index.html.