Boğaziçi Yazılım A.Ş.

IBM announced Tivoli Service Request Manager 7.1 on 18 May 2008

IBM Tivoli Service Request Manager 7.1 provides an integrated service desk and service catalog for "one touch" IT experience. Tivoli Service Request Manager is part of a unified product suite for service management built from the ground up on a single, unified platform. It seamlessly works with rest of the IBM Service Management product suite such as Change and Configuration Management Database (CCMDB) 7.1 and Release Process Manager 7.1 to help you provide enhanced IT service management capabilities to your organization. In addition Tivoli Service Request Manager can be combined with Tivoli Asset Management for IT which is also built on the same unified platform to achieve even greater control over your IT assets. It consists of Service Desk and Service Catalog components. The highlights of the product are as follows:

Streamline incident and problem management processes for more rapid service restoration at an appropriate cost
Increase the availability of critical IT services
Help optimize productivity of service-desk personnel and increase end-user satisfaction
Maximize IT infrastructure stability and availability
Align IT operations and your business with service level management, service provisioning and service catalog
Provide flexibility to your internal customers to shop for published IT service offerings through service catalog
Assign and track SLA compliance to your service request
Associate cost to your IT service offerings and manage consumption
Implement standardized and repeatable IT Service fulfillment process
Support ITIL processes for managing incidents and problems management

IBM announced Maximo Asset Management 7.1 on 18 May 2008

IBM announced its latest commitment to the Enterprise Asset Management (EAM) market with the release of the next version of its industry-leading asset management solution, Maximo Asset Management 7.1. IBM Maximo Asset Management 7.1 provides support for linear assets in addition to the improved ability to manage asset life cycle and maintenance management for a wider range of assets types including production, facilities and transportation assets (This combination of management activities is known as EAM). These improvements help customers to automate the management and control of a greater array of critical assets from a single, Service Oriented Architecture (SOA) platform. Known as application consolidation, this trend allows a more holistic approach to managing critical assets across the enterprise and reduces the costs associated with separate asset management systems. The addition of Maximo 7.1 to its existing asset and service management capabilities improves IBM's unique ability to deliver on the vision of application consolidation.

Maximo Asset Management 7.1 offers linear management functionality that is particularly relevant for industries that need to manage the unique attributes of linear assets. These industries include: railroads, to manage railways and signals, municipalities and state governments to manage highways and roads, utilities to manage power lines and public water pipelines, oil & gas to manage pipelines and telecommunications companies to manage cables and communications infrastructure. These industries all deal with the requirement to manage critical assets that are part of a distributed system.

In addition to the ability to manage linear assets, IBM Maximo 7.1 also offers enhanced capabilities for work management, job plans, work order tracking, service requests and reporting. These additions provide deeper asset management capabilities across the enterprise and eliminate the need for smaller systems that manage only one or two asset types.

Boğaziçi Yazılım has achieved AAA-Level Tivoli Deployment Accreditation status

Boğaziçi Yazılım has achieved AAA-Level Tivoli Deployment Accreditation status on May 2008. Tivoli Deployment Accreditation initiative offers IBM Business Partners the ability to achieve skills and certify in three levels of accreditation ranging from expertise in either individual products or a combination of products that provide an overall solution to customers.A-level Tivoli Deployment Accreditation offers certification to firms with one expert in an individual product and one expert in a solution area, AA-level provides for a total of four experts, and AAA-level a total of six experts.

With the new Tivoli Deployment Accreditation initiative, IBM Business Partners who have made significant investments in developing their skills are recognized and earn one of three levels of accreditation status. The goal of this initiative is to build an even stronger partner ecosystem and offer clients an opportunity to identify IBM business partners with specific skills to help them choose the right solutions and implement them quickly and efficiently.

IBM Pulse 2008 was held on May 18-22, 2008

IBM Pulse 2008, which is the first global conference to bring together over 4,000 heritage and new clients and business partners, along with the industry's top visionary leaders and thinkers on asset and service management, was held on May 18-22, 2008 at the Walt Disney World Swan and Dolphin Resort in Orlando, Florida, USA. IBM Pulse is the only event in the world dedicated to the latest technology and best practices in service management. IBM Pulse introduced solutions that provide the Visibility, Control, and Automation across business and technology assets to unlock innovation, manage risk and compliance and accelerate business growth. New software and services to help businesses thrive in the new era of industrialized IT operations were announced.

A rich cirruculum with six diverse tracks and multiple subtracks took place on Enterprise Asset Management, Service Assurance, Service Availability and Performance Management, Service Delivery and Process Automation, Security, Risk Management and Compliance, Storage Management.

Boğaziçi Yazılım A.Ş. attended the conference as the unique solution partner of IBM from Turkey and shared its experiences with the users and experts from all over the world.

On August 3, 2006 MRO Software announced that it has agreed to be acquired by IBM

On August 3, 2006 MRO Software announced that it has agreed to be acquired by IBM, the world's largest consulting, services and information technology company.

With the anticipated completion of this acquisition later this fall, MRO Software will become a unit within IBM's Tivoli division. With the added resources of IBM, we look forward to continuing our commitment to you our customers and to developing, delivering and supporting the industry's best asset and service management solutions. With the clout of IBM's global presence and vast resources, we have a greater opportunity to leverage the well-known Maximo name in the EAM market and grow our ITSM solution through and with IBM's breadth of offerings. Going forward, we will build on our long and successful history of working with IBM on customer implementations. IBM's Global Services has more than 450 EAM consultants globally and we have jointly delivered more than 80 Maximo implementations within the past 10 years.

Our breakthrough technology for IT and service management gained the attention of IBM, and as a result of this agreement, we've also validated our long history of leadership in the enterprise asset management space. By combining our unique heritage, technology and functionality with the world's largest consulting, services and information technology company we have effectively positioned the combined company as the only one to address the unique market represented by the convergence of industrial and IT assets. We're looking forward to working with you to deliver the next phase of asset and service management functionality.

I want to tell you why I think this is such exciting news for us and in turn, you our customer. As a unit of a larger organization, we are immediately in a more competitive position and can now provide you with a more complete global solution. Our two companies share a common vision, a successful history of working together and a commitment to success. MRO Software's existing management team will remain in place and we want to stress that this is "business as usual" as we go forward.

I want to emphasize how important it is for us to continue to support our customers. IBM recognizes the criticality of you, our customer base, and is committed to ensure that you continue to get the industry's best asset and service management solutions. IBM has agreed to support our existing product roadmap for the future functionality of Maximo including our industry solutions. We remain today as committed to our customer base as were before this news. In fact we're in a better position to provide the solutions you need as a division of IBM. The customer care, support, professional services, and sales organizations will continue to work with you to meet your needs.

I've included a copy of the press release announcing this news and a few FAQ's. I realize that some of you may have questions about this acquisition that are not answered in this email. We will be sharing more information in the coming days and weeks with you through your contacts within MRO Software. We hope you all share our excitement about this winning combination. We believe that you will benefit from the positive changes that are the result of this new organization.

Regards,

Bill Sawyer
Executive Vice President, Operations
MRO Software

Maximo Enterprise Suite Helps Boost Britain's Shipping Ports' Capacity and Competitiveness

BEDFORD, Mass., May 10, 2006 -- MRO Software (Nasdaq: MROI), the leading provider of asset and service management solutions, today announced that Hutchison Ports (UK) Limited (HPUK), part of the world's largest container port company, Hutchison Ports Holdings (HPH), is deploying Maximo Enterprise Suite (MXEST) at three of its ports in Britain. This agreement was signed during MRO Software's second fiscal quarter ended March 31, 2006.

At a time when 95 percent of Britain's foreign trade flows through ports which are approaching full capacity, HPUK needs to boost the efficiency of moving containers on and off ships to accommodate growing business. Massive ship-to-shore gantry cranes, rail lines, tugs, forklifts, terminal facilities and other assets must operate around-the-clock in carefully orchestrated procedures to ensure ships are loaded and unloaded quickly while keeping workers safe. Any breakdown in the process causes significant revenue loss and critical bottlenecks for ship traffic into and out of the ports. To help ensure an efficient process, HPUK will use MXES at its Felixstowe, Harwich and Thamesport ports to ensure critical assets operate at non-stop, peak performance.

MXES will enable HPUK to manage all aspects of its strategic assets, including planning, procurement, deployment, tracking, maintenance and equipment retirement. It will replace a 20-year-old, mainframe-based asset management system that handled historical information sufficiently, but was unable to scale to handle the company's growing business. It also lacked functionality such as automated workflow, service management and analysis capabilities necessary for pre-emptive maintenance and fast problem resolution.

HPUK has over 250 maintenance technicians working in shifts around-the-clock, processing approximately 1,500 work orders per week. With an asset base ever-growing in scale, and complexity, MXES will enable HPUK's staff and contractors to "work smarter", optimizing many processes, streamlining the materials supply chain, and better targeting resources.

"We're pleased to be working with Hutchison Ports (UK) Limited as they work to upgrade their asset management capabilities," said Robin Martin, Managing Director, MRO Software UK. "When this implementation is complete, HPUK should see improved asset use and longer life cycles. We look forward to working closely with HPUK to deploy MXES at these critical ports to help improve port efficiency."

The MXES deployment extends asset management and maintenance automation to remote workers on the docks, ships and cranes using MXES Mobile applications. It provides critical information on wireless handheld devices, including access to work order data necessary to schedule and complete the maintenance processes remotely. For example, while conducting equipment audits, HPUK technicians can generate a work request on their handheld device after spotting an asset problem such as a faulty piece of equipment or a location in need of repair.

Hutchison Ports (UK) Limited
Hutchison Ports (UK) (HPUK) is a member of the Hutchison Port Holdings (HPH) Group, a wholly owned subsidiary of the multinational conglomerate Hutchison Whampoa Limited (HWL). HPH is the world's leading port investor, developer and operator, with interests in 20 countries throughout Asia, the Middle East, Africa, Europe and the Americas. Today, HPH operates a total of 247 berths in 42 ports, together with a number of transportation-related service companies. With industry-recognized core competence in the effective and efficient management and operation of ports, the HPH Group handled 51.8 million TEU (A unit of measurement used in the shipping business) in 2005. HPUK operates the Port of Felixstowe, Thamesport (London) and Harwich International Port.